Terms and Conditions
These Terms and Conditions have been authored to assist our clients in getting the most they can from training with ProPups.
Our terms and conditions may change over time. The terms and conditions apply at time of booking. Revised terms and conditions apply to subsequent bookings.
ProPups has no liability in respect of the content of other websites that are linked to or from and . These provisions (terms, conditions, disclaimers and exclusions) shall be construed in accordance with the laws of the United Kingdom. If any of these provisions are deemed or found to be unlawful, void or for any reason unenforceable then the provision or provisions so found shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Where possible, we will send you a confirmation email for online bookings made on our website. This email will confirm payment, contain a booking reference and information pertinent to your booking.
Online booking for a place on a training course is final. You agree to attend the training course for the duration of the course.
Payment can be made by any method specified in the Payment section of the relevant webpage.
Fees and Prices
Fees and prices are subject to change without notice. Price at time of booking applies.
All classes must be prepaid. No admittance will be allowed unless the course fee has been paid in full. If you wish to pay in cash or over the counter at the bank, please email us for details.
Training Class Attendance
For optimum results you are required to attend weekly and complete the course.
ProPups reserves the right of attendance on our courses. Dog Aggressive and/or Human aggressive dogs are not suitable for class situations. If you have any concerns in this regard, you should contact us to discuss the options available. If you attend a course and we subsequently deem your dog to be unsuitable for a class situation because of aggression or other behavioural issues a full refund will not be provided.
Female dogs in season / heat cannot attend classes under any circumstances. (Note: A season lasts 3 weeks)
Dogs and Puppies must be fully vaccinated. Your vet will advise when your puppy's vaccinations are complete. If you are unsure about vaccinations please consult your vet directly. This is for the safety of your dog and puppy and therefore no exceptions can be made. It is your responsibility to vaccinate your dog and/or puppy.
All dogs accepted require to be wormed and de-ﬂead regularly.
It is the owners responsibility to ensure the dog is of adequate health and fitness to participate in any ProPups courses, seminars or activities.
Training Class / Premises Rules
All dogs must remain on lead within the premises unless specifically instructed by the dog trainer.
You must clean up any ‘accidents’ (poo, wee, vomit) produced by your dog. Poo bags must NOT be left outside the training venue. Please use bins provided.
ProPups takes all reasonable precautions within the structure of our classes and on our premises to avoid injury resulting from dog bites. However, ProPups accepts no responsibility for damage or injury resulting from dog bites occurring to clients or their dogs while on the premises. The Control of Dogs Act 1986 section 21 - "Liability of owner for damage by Dog" applies within our classes and on our premises (rented from a third party or owned).
All instances of accident or injury must be reported to the dog trainer at the time they occurred, in the class they occurred in.
The following items are NOT PERMITTED in ProPups Classes under any circumstances: Choker chains ; Shock collars,including citronella; Shock devices or any other device that causes discomfort, pain or fear to the dog; Prong or pinch collars; Any equipment that the trainer deems unacceptable.
Emergencies / Accidents
In the event that your dog should fall ill under the care of ProPups, ProPups reserves the right to call out a vet, all charges of which will be passed on to the owners account.
ProPups takes great pride in the care of any animal in their charge, however, they cannot be held responsible for any loss, accident, injury, illness or death caused to any animal whilst in their care.
Changes to Advertised Times & Locations
From time to time we may need to change the time of an entire or part of a training class, behaviour consult, seminar or puppy class. This can be due to weather or other external forces. We reserve the right to do so but will contact you in advance to notify you of any required changes.
We reserve the right to change the location of a seminar or workshop but will notify you in advance by email.
Refunds and Cancellations
Because we run a strict trainer:dog ratio any cancellations must be notified 14 DAYS BEFORE the course starts. There are no exceptions. We will not transfer or defer your place to another course. Any adult handler can attend with your dog. Failure to notify us of a cancellation within this time frame will result in no refund / part refund and you will have to book a new course at full price.
Course fees are payable in advance of your course and are a) Non-Transferrable – You cannot decide to stop coming to training and then use any ‘unused weeks’ at a later date, on a different course or ‘gift’ the unused training to another handler or dog and b) Non-Refundable – We will not refund any weeks or training sessions that you missed for any reason other than a fault of our own (such as unexpected closure of the training venue or your trainer is sick and cannot attend and a substitute trainer cannot be sourced).
There will be no refund if you fail to attend a course/seminar which is fully paid for.
Failure to attend a course/seminar that you have booked a place on, but not yet paid for, will result in a request for full payment, which you agree to be liable for.
There will be no refund for cancellations due to bitches in season/heat, unless we are notified 14 days in advance of the course commencing. It is your responsibility to have your dog spayed or neutered.
There will be no refund for cancellations due to lack of vaccination or no vaccination card. It is your responsibility to have your dog fully vaccinated and health warranted.
There will be no partial refunds for missed classes.
Drop-in classes (eg Kennel Club Good Citizen Class):
We need a 24hr notice of cancellation, or you may be charged at full price for the class.
Other classes/courses (eg Puppy Classes):
We need a 24hr notice of cancellation, or you will miss the class in your course and will not be able to have a ´make-up´ class.
Single Session Classes (eg Recall Training Sessions):
Cancellations require a 24hr notice or you may be charged at full price/will not be able to have a ´make-up´ session.
Private Lessons, Evaluations and Appointments:
Cancellations require a 24hr notice or you may be charged at full price.
All other cancellation and refund requests are at the discretion of ProPups and dependent on individual circumstances.
The owner allows and consents for their dog to be photographed, videotaped, and/or used in any media or advertising by ProPups without prior approval. All such photographs and videos etc. are the property of ProPups.
Tamara Chamberlain can not be held accountable for anything to do with MantrailingUK or the service Mantrailing.
By booking a course or attending our training sessions you agree to be bound by these terms and conditions.